The room was a decent size and the bathroom was clean with a shower, hair dryers, and bath sheets. The bed was good and the service was courteous. The hotel is in a great location in Austin, just a short walk to places that were open on Christmas morning. Fast check-in and parking are available onsite.

The Hilton Garden Inn NW/Arboretum was perfect for my needs. I had appointments nearby, it was quiet, it provided a business center, the room was lovely and clean, there was wifi in the room, there were toiletries provided, and there was a nice view from my room. In short, it was great and I will be sure to return when I come back to Austin.

There was absolutely nothing wrong with the hotel or my room.

The breakfast was great and excellent with an omelette with potatoes and potatoes, as example, the restaurant was good.

The Evolution King room is brand new and comes equipped with a flat-screen TV, cable channels, climate control, and a microwave. The location is fantastic, close to everything we had planned to visit in the area.

Room Service and clean hotel friendly.

1: Location was very convenient and close to many good restaurants. 2: Bed quality is nice 3: Comfortable business chair. 4: Good lobby and complementary coffee -> Perfect slot for having business meetings with my colleagues

I listed what I did not like during my stay at Hilton Garden Inn Austin northwest. 1: Found cockroaches(two) one was on inside of room wall and another was on the bed when I was trying to sleep at 2am midnight 2: I did not like how hotel staff responded when I claimed them about this terrible experience to see cockroaches inside of room. (It was 2am midnight...I couldn't go back to sleep because of this...) 3: Breakfast was not included, I paid additional $11 for breakfast. quality of breakfast is just ok. Not many selections 4: Found trashes from previous guests who stayed same room.

The rooms were fantastic and extremely spacious with private bathrooms. It had a marvelous and perfect location really close to the restaurant, which was open on Christmas morning and Austin for Surgery and downtown.

window would not close heard way to much traffic noise

Staff were not friendly. Overcharged me and refused to re do the bill.

Convenient location close to downtown and shops. The breakfast here is delicious and satisfying! 🥞

I didn't stay there I had an emergency come up but I was embarrassed to ask for my money back

See above

Friendliness and helpfulness of all but one member of the staff.

Bad attitude of a staff member at the front desk.

The rooms here are lovely and have everything you need. You’ll like the view too 👍. This venue has a great location, and the staff is super nice and really helpful.

I had an excellent stay in a long time. The hotel was an easy base for enjoying a good area, next to Austin for Surgery and which was open on Christmas morning and the Arboretum. The location of the property was great - not too far away from Linh-Son Buddhist Temple. The room I booked was well-appointed and immaculately clean and had a comfy bed, slept well. The service was courteous with a fast check-in. Besides, my parking was on site.

Manager Ricky and his staff were excellent!

Indoor pool was small and door was locked.